Industry Insiders: Raphael Chejade-Bloom, Mr. Hospitality

As managing partner and director of marketing and entertainment at Gerber Group, Raphael Chejade-Bloom is in charge of the guest experience for the company’s many sleek nightspots, including the new Lilium at the W New York – Union Square. We asked him to divulge a few secrets to staying on the top of the nightlife game, and he didn’t disappoint. 

 
Where are you from?
I was born in San Diego, went to high school in Princeton, New Jersey, and college at American University in Washington, D.C.
 
Do you consider yourself an East Coast or a West Coast guy? Your temperament is kind of laid-back, but you do have that New York energy.  
That’s what I like to be. I have a funny, laid-back West Coast disposition, but I had some formative years on the East Coast. I can’t exactly say that Princeton was much for cutting my teeth, but it was better than hanging out on the beach all day.
 
How long have you been with the Gerber Group?
It’s been three years this month.
 
What is your job title and your main responsibilities?
I am the managing partner and director of marketing and entertainment. Day to day, I oversee everything consumer-related for the company throughout all of our properties. I work a lot with strategic partnerships and I’m booking all the entertainment. I like to say that if Gerber Group is a bar, I’m doing the front of the house.
 
When you book entertainment are you talking about DJs or live acts?
Both. We’ve had a lot of success in the last couple years doing live music. We try to work with artists before they get huge. One example would be Jessie J. We had her perform live for the first time in the United States before her album dropped. I think she did SNL a month later, so that was exciting for us. We’ve been doing a lot of events with artists who come in and do a show and then they will do a DJ set and then throw an after-party at one of our venues. We’ve had Foster the People. We’ve had Iron & Wine, and by the time this runs we will have had Young the Giant.
 
Do you work with all the venues—every Gerber venue in New York and beyond?
I oversee the entire portfolio. I do have a very dear friend by the name of Rob Goldstein and he is the southeast marketing director and I oversee his work, but he is pretty much running point in Atlanta, where he lives, Fort Lauderdale, and New Orleans.
 
The Gerber Group strikes a nice balance in New York nightlife. All of its bars are upscale and special-feeling, but there’s never a sense of snobbery at the door. They’re pretty welcoming.
Thank you. We are definitely not in the business of exclusivity. We are in the business of longevity. Consistency is key for us. It’s the benchmark of our brand. We are a classic brand, and we’ve been around for twenty years. We celebrated our twentieth anniversary last year and I think the welcoming attitude comes from the top. I’ve been taught that this is a business of hospitality first and foremost, and that’s what’s going to perpetuate the brand for another twenty years. 
 
This might be a sensitive question, but which is your favorite Gerber bar?
I am a little biased because I started as a manager at Whiskey Park, so I really like that one. It’s kind of the Cheers of the portfolio. Lilium is quickly becoming a favorite as well, because everyone loves the redo of the former Underbar. But Whiskey Park is where we all go if there’s a Giants game on or if we are going to hang out and just relax.
 
The music at Lilium is really great. The tracks they pick really hit the right notes. It’s such a comfortable place to hang out at, yet still quite chic.
Funny story. Before Lilium opened, I sent out an email to all of the top DJs throughout the company, and I said that we were opening this new bar and I want everyone to get together at Whiskey Park so we can do a musical test run. I want you to give your interpretation of a one-hour set for a Sunday night at Lilium. We tried to keep it under wraps, but I got a call from our corporate office saying that someone just called asking if they could enter our DJ battle that we were having at Whiskey Park for Lilium. And I’m like, what’s going on here? And I guess somehow it had leaked to a New York nightlife blog, which posted “DJ Battle at Whiskey Park for New Lilium DJ,” so that was pretty funny. The point is that we went above and beyond to make sure that the sound was right. And that’s for our core hours. We have extended our music offering on Friday and Saturday nights after 11 pm because people want to hear different things. But when you are going in there for our core customer hours – after work on a Tuesday or Wednesday, for example – you are going to hear the Lilium soundtrack, which I appreciate that you liked.
 
Any particularly memorable moments in the line of work?
I think having Foster the People at The Living Room at the W Times Square was pretty exciting. We had decided to pump a little more energy into the bar, and that opportunity came about with perfect timing. We had a line down the block. Foster was really hitting their stride at the time. It was right after BlackBook did its bit with us and Foster the People and they were right at the point of breaking out. It was really exciting. And then, on our twentieth anniversary, we had Fitz and the Tantrums perform live at Stone Rose Lounge, so that was pretty great. More recently, during Mercedes-Benz Fashion Week, we did the after-party for Betsey Johnson. Stone Rose Lounge was the official lounge for Fashion Week, and that was a formidable party. It was probably the most packed that I have ever seen Stone Rose.
 
Do you enjoy what you do? Are you having fun?  
Absolutely. I love the camaraderie of this business. That is really the most exciting thing. And, you know, I look at myself really as an industry apprentice. I’ve got great people that I work with. Scott is an amazing mentor. I feel very, very lucky. 
 
What are the most challenging parts of your job? What takes the most leg work to accomplish?
Keeping up with the programming can be a challenge. Everyone in the nightlife business is fighting with each other to get the hottest new act, the best new DJ, the new acoustic set, or the most exciting impromptu performance. The challenge for someone like me in the marketing space is maintaining the right energy and keeping consistent with the core values of our business.
 
A lot of people would like to do what you do. What advice would you give to a younger person that wants to get into the space that you’re in? What do you need to know to succeed?
Much of it is maintaining a sense of hospitality. You have to be wired for this business. Yes, at times you’re attached to your phone, but more often than not, you have to be receptive to personally interacting with people. If you’re a nice person and you enjoy taking care of people, you can go far.
 
What do you do in your spare time? Any hobbies or leisure activities that help you unwind?
I love working out and running, and I definitely like to spend my time exploring and traveling. I am a huge travel junkie. Last year I went to so many music festivals and special events, everywhere from Art Basel to Night Club and Bar in Vegas to Coachella, South by Southwest, Ultra, Lollapalooza. This year I will be going back to Coachella and back to South by Southwest. Anywhere I can go I’ll go. It’s important to get out of the city sometimes. 
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